FAQs
What currency are the prices listed in?
All prices displayed on our site are in USD.
I just placed an order. When will it ship?
Orders typically take 24-48 hours for production before shipping. Average shipping times are 7-10 business days (excluding holidays). Tracking numbers will be provided 3-5 business days after your order has shipped. If you do not receive a tracking number within this timeframe, feel free to reach out to us through our contact form.
What is your return policy?
We offer a 100% money-back guarantee for defective or damaged products. You have 30 days to return the item for a full refund. Please note:
- The return shipping cost will be your responsibility.
- Ensure you include your name and order number on the returned parcel.
- If your package is still in transit, you will need to wait for its arrival before initiating a return.
Can I cancel my order?
Yes, you can cancel your order without penalty as long as it has not yet been shipped. If the item has already been sent, you can use our return process to receive a full refund.
What should I do if I entered the wrong address?
If you've entered an incorrect address, please respond to your order confirmation email or contact us within 24 hours with the correct address. After this timeframe, we cannot guarantee any changes, and no refund will be issued for items sent to the incorrect address.
How long does shipping take?
Shipping times vary as we ship worldwide from multiple fulfillment centers. The average shipping time is 7-10 business days. In some cases, shipping may take longer depending on your location.
I have a question that isn’t answered here. Can you help?
Of course! For any additional queries, feel free to contact us through our support page. To receive a faster response, please include your order number and a detailed explanation of your issue.